How to order
How to order
Placing an order is exclusively possible through our Online Shop. For ordering in the Online Shop, please choose the item you desire, place it in the basket and click „into the cart“. You may at any time change the ordered quantities in the cart or remove items from the cart. To complete your order, just follow the instructions. By clicking „Submit order“, the order is transmitted to us.
Following your order, you will receive a confirmation email, stating your order no., details of the purchased item(s), payment terms and cancellation policy.
Silver25® is currently offering you the following methods of payment:
- Payment before delivery
- Payment by immediate transfer
- Payment via Pay Pal
After settlement of your first order, we offer you payment on invoice for any further orders.
The prices stated are those valid at the time of ordering. All prices include the currently applicable value-added tax.
Please note that for each order we will charge shipping costs. If the delivery is a part-shipment, shipping costs will be charged only once. We do not require you to order a minimum value.
Information on Shipping Costs can be found here.
Shipment of the goods will take place:
- after receipt of the credit entry in the case of payment before delivery
- after payment confirmation of your bank in the case of direct debit or payment before delivery
Unless otherwise agreed, delivery shall be made to the delivery address stated by the orderer. Any statement on delivery time is without commitment, unless in an exceptional case a date of delivery has mutually been agreed upon. Delivery time is usually 3 to 5 working days after receipt of your order.
All Silver25® articles in the Online Shop are in stock and available while displayed online. This will ensure that we can execute an order with a high degree of certainty.
Our Shipping and Logistics Partners
For the sake of fast and safe delivery of your orders to your home, Silver25® has for many years been cooperating with DHL. As a rule, you will receive the delivery on the following working day. The goods are only sent under insurance cover or as registered mail.
Cancellation & Return
You may cancel your contractual declaration (order) in writing (e.g. by letter, fax, email) within two weeks without giving reasons. To keep the cancellation period, you just have to submit the cancellation of the goods in due time. Please note that we cannot accept unpaid returns of a goods value of up to 40 euro, unless the delivered items do not conform to the ordered items.
Due to the specific composition of the goods and owing to the fact that the goods may get in contact with highly sensitive skin, we ask for your understanding that correctly delivered items can, for hygienic reasons, not be accepted for return after being used (i.e. after washing and/or wearing). We are certain that this also lies in your interest.
Otherwise, the relevant statutory warranty terms shall apply (see GTC). Exempted from warranty are defects of the goods attributable to normal wear and tear, improper handling and/or lack of care or incorrect care.