Cancellation policy

The Customer may cancel this contract within two weeks without giving reasons. The cancellation period is fourteen days, commencing on the day when the Customer or a third person named by him, who is not the carrier, has taken possession of the goods.

The Customer’s cancellation is to be sent to:

Silver25 Vertriebsbüro, Regina Lupzik, Kapellenberg 10,
D-09120 Chemnitz/Germany
Phone: 0177-4123366, Fax: +49 (0) 371 519295, Email: info@silver25.de

explicitly stating his decision (e.g. by letter, fax, or email) to cancel this contract for which the “Cancellation Form” attached to the order confirmation may be used, the use of which is not mandatory, however.

To keep the cancellation period the Customer is required to send the notification of exercising his right of cancellation prior to the expiry of the cancellation period.
Silver25 may refuse back payment until the returned goods have been received or until the Customer has furnished proof of having sent the goods back, whichever is earlier.

Consequences of cancellation

If the Customer cancels this contract, Silver25 will repay the payments received for the goods by the customer, except extra costs resulting from a type of delivery other than the standard delivery offered by Silver25 as the most economical, immediately and not later than fourteen days counting from the day on which Silver25 has received the Customer’s note of cancellation of this contract. For back payment Silver25 will use the same means of payment as was used by the Customer in the original transaction, unless otherwise expressly agreed with the Customer. In no case shall any charges arise to the Customer due to the back payment. Silver25 may refuse back payment until the returned goods have been received. The Customer has to send back or deliver the goods immediately and in no case later than fourteen days counting from the day on which he has notified Silver25 of the cancellation of this contract, which goods shall be sent or delivered to

Silver25 Vertriebsbüro, Regina Lupzik, Kapellenberg 10,
D-09120 Chemnitz/Germany

The cancellation period is deemed to be kept if the Customer sends back the goods before the expiry of the fourteen days’ term. The Customer shall bear the direct costs for returning the goods and have to compensate any deterioration of the goods if such deterioration is attributable to improper usage of the goods by the Customer for testing their properties, characteristics and functioning.

- End of Cancellation Policy –